You can bring items purchased on Ferraristore.com into the store within 14 days and our team will ship the parcel to the warehouse for you.
Follow these simple instructions:
ensure that the items are in the same condition as when you received them, including all labels and packaging
place the items in their original box (or an equally sturdy one) and bring them into one of our stores, together with the shipping document and the pre-printed label found in the package
if you paid cash on delivery, please bring your bank account details (name of holder and IBAN code).
The courier will collect your return from the shop within one working day. We usually accept returns within 3 working days from the date of delivery to our warehouse. At peak times it can take up to 7 working days. If the items you are returning comply with our Returns Policy, we will authorise the refund and send you a confirmation email.
In-store returns are only possible within the country in which the order was placed.
This service is available at the following points of sale:
Ferrari Flagship Store, Maranello
Ferrari Flagship Store, Milan
Ferrari Store, Agira
Ferrari Store, Bologna APT
Ferrari Store, Fidenza
Ferrari Store, Museo Enzo Ferrari
Ferrari Store, Ferrari Museum
Ferrari Store, Rome
Ferrari Store, Turin
Ferrari Store, Fiumicino APT